Who We Are

We are dedicated to providing the best possible solution. 

Our History

Scalar Solutions was formed at the beginning of 1995 to initially work with small-business computer users. A need was perceived within the computer industry for a supplier offering not only a good product range, but also a high level of technical expertise, integrity, and customer service.

As the business developed, it was found that businesses of all sizes, while having differences in scale, complexity and budget, share the need for a ‘technology partner’ – a single organisation that can meet all of their computing needs and provide and maintain an integrated, tailor-made system for their particular operation.

 

Our Philosophy

The IT system is a resource

Comprising of servers, workstations, printers, networking equipment, backup systems and more, an IT system exists for one reason only, to support the day-to-day operations of the business. Unlike a home PC, a business system is built for function rather than for admiration, entertainment and play. It is expected to work flawlessly and efficiently day after day and must include safeguards against data loss, data theft and downtime.

A good IT system is a business tool which empowers staff to perform their duties efficiently. A poor system produces frustration, reduced productivity, loss of data, downtime, and directly impacts the “bottom line”.

An IT system, like any tool or resource, needs to be managed and maintained correctly

Some businesses leave their IT system to look after itself and just call in the IT guys when something goes wrong. This is the so-called “break/fix” approach (“when it breaks, call the tech to come and fix it”). The problem with “break/fix” is that you never know when the next breakdown will occur or how much it will cost you. We prefer a managed approach to IT because it results in predictable costs, effective risk management, more productive staff, and an efficient workplace.

Management of an IT system involves a partnership between management and the IT provider

The IT provider is in a position of extreme trust and must behave at all times in a way that respects that trust. The IT provider needs to understand the goals and concerns of the client and must work with the client to provide a service that meets or exceeds their expectations. This requires clear understanding and open communication.

To aid in communication with our clients, we operate an open system which provides the client with clear visibility into our processes. A ticketing system is used for all work to track correspondence and labour. All work performed on a ticket is notified to the client via email. Optionally, the client can choose to receive email notifications when tickets are created or closed. Our Web Portal allows the client to search and view tickets, review work done, and even view invoices.

Our Team

Steven Hughes

B.Eng(elec)(Hons) – Managing Director, System Consultant.

The founder and Principal of Scalar Solutions, with over 30 years experience in the electronics, manufacturing and IT industries, Steve enjoys meeting with clients on issues of system design, process improvement and IT management.

Steven Brown

B.InfoTech(DataCommunications/SoftwareEng) (Dist) – Senior Network Engineer, Helpdesk Supervisor

Steven has 12 years experience in all aspects of Business IT. He is our quietly spoken technical heavyweight, tackling the most complex projects with skill while providing guidance and training to other team members and keeping a watchful eye over day-to-day helpdesk activities.

Steven Brown

B.InfoTech(DataCommunications/SoftwareEng) (Dist) – Senior Network Engineer, Helpdesk Supervisor

Steven has 12 years experience in all aspects of Business IT. He is our quietly spoken technical heavyweight, tackling the most complex projects with skill while providing guidance and training to other team members and keeping a watchful eye over day-to-day helpdesk activities.

Matt Bigg

B.IT – Network Engineer, Helpdesk Engineer

Matt’s friendly manner, stubborn tenacity, professional commitment and well developed research skills have earned him considerable respect among our clients. More often than not, Matt’s voice will greet you when you call in with a support issue.

Brendon Pilt

Network Engineer, Helpdesk Engineer

Brendon’s quiet understated manner, his ability to absorb information like a sponge and his insight to see the ‘big picture beyond the problem’ make him a valuable asset to us and to our clients.

Brendon Pilt

Network Engineer, Helpdesk Engineer

Brendon’s quiet understated manner, his ability to absorb information like a sponge and his insight to see the ‘big picture beyond the problem’ make him a valuable asset to us and to our clients.