Remote Support
Hi There!
Unfortunately we don’t connect remotely to phones or tablets. Please Contact Us if you are seeing this message and are on a desktop computer.
Terms & Conditions
- Scalar Solutions accepts no responsibility for any interruption to the normal operation of your computer, or for any damage to hardware, software or configuration that occurs as a result of using Remote Support
- You accept that once connected to your computer, our support engineer has complete Administrator-level access to the computer for the duration of the Remote Support session. You may choose to allow our engineer to work on the computer unsupervised, but you do so at your own risk
- Our engineers will not require that you provide them with passwords or any other sensitive information. You may choose to divulge information of this nature at your own risk
- You are responsible for ensuring that access is correctly terminated at the end of the session, by disconnecting the session and closing the remote support software on your computer
Please contact Scalar Solutions to arrange a support session.
By engaging in a remote session with our engineers you are accepting the above Terms and Conditions
ScreenConnect Hosted by us on our private cloud.
When instructed by an engineer Click on ‘Start a new session’ and provide your name. Our ScreenConnect application will download to your computer. You will need to install this from your ‘Downloads’ folder.
RustDesk Hosted by us on our private cloud.
When instructed by an engineer click on the download link below. Our RustDesk application will download to your computer. You will need to install this from your ‘Downloads’ folder.