Remote Support
Remote Support allows our Support Enginners to work directly with you on your computer to solve problems FAST ! Using the latest Secure Remote Control technology our enginners can work on your computer while they are talking to you on the phone, just as if they were sitting at the machine with you.
Our Remote Support system is secure, requires no software pre-installed on your computer and leaves no software behind after the session.
Terms and Conditions:
Scalar Solutions accepts no responsibility for any interruption to the normal operation of your computer, or for any damage to hardware, software or configuration that occurs as a result of using Remote Support.
You accept that once connected to your computer, our support engineer has complete Administrator-level access to the computer for the duration of the Remote Support session. You may choose to allow our engineer to work on the computer unsupervised, but you do so at your own risk.
Our engineers will not require that you provide them with passwords or any other sensitive information. You may choose to divulge information of this nature at your own risk.
You are responsible for ensuring that access is correctly terminated at the end of the session, by disconnecting the session and closing the remote support software on your computer.
Log In to Our Support System
By clicking 'Connect To Technician' you are accepting the above Terms and Conditions